Boost Infinite 4+

I just received and activated my new phone. I’ve been with Verizon for over 10 years. After reading some reviews I have to say that so far this has been the best, easiest experience on a switch (which I was dreading) I’ve ever experienced. I did 75% myself online, so I only needed support to be sure the port from Verizon would go as smoothly. The team member was top notch, who also went above and beyond, even making a call for me to get previous account number and held on with me while I awaited that text with the number. She never made me feel rushed and I could tell she truly cared about helping me. After being with a major airline as a Customer Service representative and new hire trainer for almost 20 years myself, I know good customer service when I receive it. I hope you/they appreciate her as much as I did, for I surely would have loved to have had her on my team. The app is working wonderfully. I LOVE my new phone!! I am certainly going to share with everyone I know about my wonderful experience. What else can I say except Thank You Boost Infinite…keep up the awesome work and be good to those awesome reps you have!! You’ve got another very happy customer here.

I transferred my number from AT&T and everything was working fine but the app logged me out and every time I try to log in it saids

“ Oops something is wrong. Please try again later “

I need the app to activate my other line and to manage my account & it’s not allowing me to log in. I hope this is fixed because if not I’ll have to abandon boost infinite and transfer my number out to another carrier. I believe people should wait before signing up for boost infinite because they have so many problems right now and I’m uncertain about their future. due to the cyber attack that happened a month ago and them not addressing the problem and millions of people had issues with their accounts and services, this makes boost infinite not reliable or trustworthy.

Plus you have customer service agents who don’t really know what they are doing. The system is still new that most of the time the customer service agents are not helpful. If the app doesn’t start working properly I’m gonna transfer my number and my mothers number out of boost infinite. then I’ll probably be back with them in a few years after I see they improved because right now it’s not looking good

App is too minimalist and has almost zero self service options, this is the first company I’ve been with that does not let you self restore eSIM. This review is for lack of self service, slow/not enough customer service that understands how to really help you. As far as the service itself it’s been great, but beware if you ever have an issue support is next to little to nothing. Only options they really give you to self serve is pay bill, turn off your phone and back on or wait for customer service, in my case they were closed for 4 hours until I could talk to anyone and the chat support I chose kept asking me as I waited if I was still sure I wanted to talk to someone, the AI couldn’t help and I couldn’t self service, so of course I wanted to continue. I’d like to note I’ve been with much smaller MVNO than this company before with a lot more options. I’d also highly recommend boost to offer browser account access, they assume heavily you have access to your phone and potentially more than one phone at that. Through app 99% only is less than ideal. Overall I’d still recommend the service for the price, but it’s not without annoying issues if you run into a problem, I didn’t have a problem for almost 8 months.